Two-way patient messaging. Human approval on every outbound PHI event.
Alvero runs a two-way Messenger with human approval on every outbound PHI event. Messenger drafts and queues patient communications — recall reminders, appointment confirmations, treatment plan follow-ups, billing questions — using your practice’s voice and your patient’s full context. Every outbound message containing PHI requires explicit human approval from your team before it sends. The AI does the drafting and the queueing. Your staff does the signing-off. Patients get faster, warmer, more accurate communication. You stay compliant by design.
- ✓Two-way SMS, email, and in-portal messaging.
- ✓AI-drafted outbound messages using patient context (last visit, treatment plan, balance, recall status).
- ✓Mandatory human approval on every outbound PHI event — no exceptions, no overrides.
- ✓Approval queue routes to assigned staff role.
- ✓Full audit trail per message: drafted by AI, approved by staff member, sent at timestamp.
- ✓Templates for recall, confirmation, follow-up, billing, post-op.
- ✓Patient replies route back to the right staff queue.
- ✓PHIPA / HIPAA-aligned message log retention.
One operating shell. Every surface connected.
Messenger consumes context from Flight Deck (recall gaps, AR aging), Doctors Portal (approved treatment plans), and Bookkeeper AI (balance status). The Meta-Tier learns which message styles get response from which patient cohorts.